Website Troubleshooting
We are in the process of updating the tech stack for the organization. We just launched a new membership database this week but the roll-out is happening in stages. We hope to launch the new static version of this website in the next week. In the meantime, there are some issues with the current website that we do not have quick fixes for. This is a Troubleshooting guide to help navigate these issues.
Quick Links
Most of the common issues can be averted by following these correct quick links:
For your first time logging in to the new membership database, please use the email address associated with your WHA account and reset your password here. For subsequent logins, go to the main member login page.
If you've ever had a WHA membership, try this step first. If that doesn't work, or it's your first time registering for a WHA membership, you can sign up here.
Common Issues
Email Not Found
The "Login | Sign up" buttons at the top left screen of thewha.org website are not linked to our membership database at all. If you try logging in through this link, it will give you an error message that your email address is not fount. If you try signing up through this link the information will not be saved to the database. Instead of these links, to connect to our netforum/avectra database, please click here to click here to Login, and here to Become a Member.
If you click on the "Become a Member" link from thewha.org, it will link you to the Online Membership Services page of the old Netforum/Avectra membership database site. We are unable to change this link at this time, so please use the link to the new membership database instead (https://members.thewha.org/).
The "Sign up for our newsletter" subscription at the bottom of the page is also not connected to our membership database, so your email will not be stored if you input it here.
Thank you for your patience during this transition.